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Choosing care can feel overwhelming. We have gathered some of the questions families ask us most often – from how visits are arranged to how we match staff and what happens if needs change.
These answers are a general guide only. Every person’s situation is different, so we will always discuss your individual needs in more detail during an assessment.
Key information about who we support and how we work.
We support adults who need help to live safely and independently at home or in supported living. This includes older people, adults with physical disabilities, learning disabilities, autism, mental health needs and people with long-term or complex health conditions.
We are based in Poundbury, Dorchester and provide services across Dorchester, Poundbury and surrounding parts of Dorset. You can find more detail on our Areas We Cover page, or contact us with your postcode and we will confirm what is possible.
We offer a flexible range of support including homecare visits, live-in care, supported living, respite care, companionship, enabling support (such as shopping or appointments) and specialist services for people with dementia, learning disabilities and more. See our Care Services overview for details.
How to get started and what to expect from the process.
The first step is to contact us by phone, email or via our online care enquiry form. We will have an initial conversation to understand your situation and then arrange a more detailed assessment, usually in the person’s home.
No. Our assessments are carried out free of charge and without obligation. The aim is to understand needs, preferences, risks and goals so that we can propose a safe, realistic support plan.
This depends on the level of support required and staff availability, but we always respond as quickly as possible. For straightforward packages we can sometimes begin within a few days; for more complex care or supported living, planning may take longer.
Yes. We regularly receive referrals from social workers, health professionals, housing providers and other agencies. Professionals can contact us directly and we will agree next steps and information needed with them and the individual.
What day-to-day support looks like in practice.
Visit lengths are flexible and depend on what is needed. Some people may only require 30 minutes for medication prompts, while others need longer visits for personal care, meal preparation or companionship. We will agree visit lengths and times as part of your care plan.
We aim for continuity wherever possible. We build small, consistent teams around each person so you see familiar faces, with additional trained staff available for sickness and holidays.
We keep in regular contact through phone calls, emails and care plan reviews. With consent, we can also share updates about wellbeing, changes in needs and any concerns that arise, so that everyone is informed and involved.
Needs often change over time. We review care regularly and encourage people, families and professionals to tell us if something is no longer working. Support can usually be increased, reduced or adjusted once we have re-assessed the situation.
Information about paying for care and who invoices go to.
Care can be funded privately, through a local authority or NHS package, or as a mixture of the two. We are experienced in working with different funding arrangements and will explain clearly how this works in your situation.
We cannot make funding decisions, but we can signpost you to the right teams and provide information to support assessments. We can also liaise with social workers or NHS professionals once funding is agreed.
Invoices are usually sent to whoever is responsible for paying for the service – this might be the individual, a family member, an appointee, local authority or NHS body. We will confirm all billing details before care begins.
We normally work to a minimum level of support so that we can schedule staff safely and reliably. This varies depending on location and type of care. We will discuss any minimums that apply during your initial enquiry.
How we keep people safe and maintain high standards of care.
All staff go through a safer recruitment process including application checks, interviews, references and enhanced Disclosure and Barring Service (DBS) checks. We also verify identity, right to work and relevant experience before anyone supports people on their own.
New staff complete an induction covering the Care Certificate standards, safeguarding, medication, moving and handling, infection prevention and control, first aid and more. Training is refreshed regularly and further specialist courses are provided where needed.
We carry out regular spot checks, supervisions, reviews and audits of records. We encourage feedback from people who use our service, family members and professionals, and we investigate and learn from any complaints or incidents.
Please tell us as soon as possible so we can put things right. You can speak to the staff member, contact the office or use our complaints procedure. We take all concerns seriously and will respond in line with our policies and regulatory requirements.
Still have questions? Our team are always happy to talk things through in more detail.
Contact us Or call us on +44 7928 132117.