Privacy Policy | Shauna Care Angels

Introduction

Shauna Care Angels Limited (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and store personal information in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information we collect

We may collect and process the following information:

• Personal details such as name, address, phone number and email address
• Health and care information, where relevant
• Emergency contact details
• Recruitment information (for applicants)
• Website enquiry details including messages sent through online forms

How we use your information

We use your information for the following purposes:

• To respond to your enquiries
• To assess and provide homecare or support services
• To maintain accurate care records
• To fulfil legal or contractual obligations
• For recruitment and safeguarding checks

Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

• Consent – for optional communication and updates
• Contract – to deliver the services requested
• Legal obligation – for safeguarding, employment and monitoring
• Vital interests – to protect life
• Public task – where applicable working with local authorities
• Legitimate interests – for managing and improving services

Sharing your information

We only share information when necessary, for example with health professionals, local authorities, authorised family members or regulators such as the CQC.

How we store and protect your information

We take data security seriously. Personal information is stored securely and only accessed by authorised staff. We use encrypted systems, password protection and secure backup processes.

Your rights

You have the right to:

• Request access to your personal information
• Correct or update inaccurate information
• Request deletion of data (where lawful)
• Withdraw consent
• Object to processing

Contact us about privacy

If you have any questions about how your data is used, please contact our office:
Email: info@shaunacare.co.uk
Telephone: 07928 132117